Refund Policy

1. Digital goods

All purchases from HalalGaming are digital memberships (VIP / MVP) that unlock cosmetic and quality-of-life perks on our CS2 server. There are no physical goods to return.

2. Refund window

You may request a refund within 14 days of purchase, provided the membership has not been substantially used. Because perks are delivered and usable immediately, refunds are at our reasonable discretion once perks have been actively used on the server.

3. When refunds are granted

• You were charged in error or charged more than once for the same purchase.
• A perk you paid for could not be delivered or applied to your account.
• You request within the 14-day window and have not meaningfully used the membership.

4. When refunds are not granted

• The membership period has largely been used or has expired.
• Your account was banned or suspended for cheating, abuse, or breaking our server rules. Unused time on a banned account is not refundable.
• You changed your mind after extensive use of the perks.

5. Recurring memberships

If your plan renews automatically, you can cancel renewal at any time to avoid future charges; you keep access until the end of the current paid period. Cancelling does not automatically refund the current period.

6. How to request a refund

Our payments are handled by a third-party payment provider acting as our Merchant of Record. To request a refund, email us at support@halalgaming.netwith your order number (on your email receipt) and your Steam ID, or contact the payment provider’s buyer support directly. Approved refunds are returned to your original payment method, typically within a few business days.

7. Chargebacks

Please contact us before opening a chargeback — we’ll almost always resolve a valid issue faster. Accounts with fraudulent chargebacks may be permanently banned.

8. Contact

Questions about a refund? Email support@halalgaming.net.